Privacy Policy

Last updated: 2026-05-12

Draft template. This policy is a starting point aligned with the Australian Privacy Principles (Privacy Act 1988). It has not yet been reviewed by a lawyer. Treat it as a working draft until that review is complete.

Who we are

Elite Asbestos Removal ("we", "us", "our") is a licensed asbestos removal and demolition contractor operating across Brisbane, Ipswich and Logan. Our ABN is [CONFIRM ABN].

Information we collect

We collect personal information that is reasonably necessary to provide quotes and carry out asbestos services. This typically includes:

Your name, phone number and email address
The address of the property or site for the job
Details about the job you've asked us to quote on
Any additional information you choose to send us (photos, plans, prior reports)
Technical information collected automatically via website analytics — see "Cookies and analytics" below

How we use your information

We use personal information to:

Respond to quote requests and enquiries
Schedule and carry out the services you engage us for
Issue invoices and process payment
Maintain job records, including the documentation required under work health and safety law
Communicate with you about your job, including follow-up after completion
Improve our services and website
Meet our legal obligations, including under work health and safety, environmental, and tax legislation

Disclosure

We do not sell personal information. We may disclose information to:

Subcontractors and partners delivering work alongside us (for example, NATA-accredited laboratories analysing samples, licensed disposal facilities, licensed assessors issuing clearance certificates)
Insurers, where a job is linked to an insurance claim and the insurer is involved in the scope or payment
Regulators (such as Workplace Health and Safety Queensland, the Queensland Department of Environment and Science) where we are legally required to do so
Our professional advisors (lawyers, accountants) where reasonably necessary

Cookies and analytics

Our website uses cookies and similar technologies to understand how visitors use the site so we can improve it. This includes Google Analytics 4, which collects aggregated data about visitor sessions (pages viewed, time on site, device type, approximate location). You can disable cookies in your browser or use browser-level do-not-track signals; doing so may affect site functionality.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Job and client records are kept for the periods required under work health and safety, tax, and contract law (typically 7 years and longer for asbestos-related records).

Access and correction

You can ask us what personal information we hold about you, ask us to correct it if it's wrong, or ask us to delete it (subject to any legal record-keeping obligations). Contact us at the phone number or email below.

Complaints

If you think we've mishandled your personal information, please contact us first — we'll work to resolve it. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

Privacy enquiries: (07) 3077 6069

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent change.